Privacy Policy
Keep Track App®
Last updated: 20 October 2026
1. Introduction
Welcome to Keep Track.
At Keep Track, we respect your privacy and understand the importance of protecting your personal and financial information.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, use our mobile application, create an account or contact us.
Keep Track is operated by KeepTrack App Ltd, a company registered in the United Kingdom.
Registered company number: 16624592
Registered office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF
Privacy enquiries: support@keep-track.app
Website: https://keep-track.app
For the purposes of applicable data protection law, KeepTrack App Ltd is generally the data controller for personal information collected to operate its website, manage user accounts and provide its services. Where users upload information about their own clients or other individuals, our role may differ depending on the circumstances.
2. Information We Collect
Depending on how you interact with Keep Track, we may collect the following information.
Account and contact information
Your name, email address, business name, contact details, account preferences and information required to register and manage your account.
Business and financial information
Information you choose to enter into Keep Track, which may include jobs, bookings, client details, invoices, estimates, deal memos, expenses, income, payments, tax-related information and financial records.
Documents and attachments
Receipts, invoices, supporting documents, images and other files you upload or scan using the app.
Subscription and transaction information
Your selected subscription plan, billing status, purchase history and transaction references. Payments may be processed by third-party payment providers or app stores.
Technical and usage information
Information such as device type, operating system, browser, IP address, app version, diagnostic information and interactions with our services, where collected.
Communications
Information you provide when contacting customer support, making an enquiry, reporting a problem or subscribing to updates.
Please avoid uploading information that is unnecessary for the financial management services you use.
3. How We Use Your Information
We use personal information where necessary to:
Create, authenticate and manage accounts.
Provide the features and functionality of Keep Track.
Store and organise user-entered financial information.
Process and manage subscriptions and payments.
Respond to enquiries and provide customer support.
Maintain, troubleshoot and improve our services.
Protect accounts, detect misuse and investigate security incidents.
Comply with applicable legal, regulatory and accounting obligations.
Send important service notifications.
Send marketing communications where permitted by law.
We do not sell your personal financial records to advertisers.
4. Our Legal Bases for Processing
Where UK GDPR or similar data protection laws apply, we rely on an appropriate legal basis for processing personal information.
These may include:
Contract: Where processing is necessary to provide the services you have requested.
Legal obligation: Where we must retain or disclose information to comply with applicable law.
Legitimate interests: Where necessary for proportionate business purposes such as maintaining security, preventing fraud, responding to enquiries and improving our services, provided those interests are not overridden by your rights.
Consent: Where consent is required, such as for certain marketing activities or non-essential cookies.
Where we rely on consent, you may withdraw it at any time.
5. Information You Add to Keep Track
Keep Track allows users to enter and manage their own business, personal and financial records.
You are responsible for ensuring that you have an appropriate legal basis to enter or upload personal information about clients, contacts, employees or other individuals.
We use information entered into the platform to provide the relevant functionality and related support, security and maintenance services.
We do not claim ownership of your uploaded business records or documents.
6. How We Share Information
We may share limited personal information with trusted service providers where necessary to operate Keep Track.
Depending on the services used, these may include:
Cloud hosting and database providers.
Secure file storage and infrastructure providers.
Payment processing and subscription management providers.
Email and customer support providers.
Technical maintenance and security service providers.
Analytics providers, where applicable and lawfully configured.
These providers may process information on our behalf under appropriate contractual and security arrangements.
We may also disclose information where required by law, to protect legal rights, or in connection with a lawful business restructuring.
We do not make your private financial records publicly available.
7. International Data Transfers
Keep Track may use technology and service providers operating in different countries.
Where personal information is transferred internationally, we take steps to ensure that an appropriate lawful transfer mechanism and safeguards are in place where required by applicable data protection law.
You may contact us for further information about the safeguards relevant to your personal information.
8. Security of Your Information
Protecting user information is a priority.
We use technical and organisational safeguards designed to protect information against unauthorised access, loss, alteration and misuse.
These may include access controls, authentication measures, restricted storage and infrastructure security arrangements.
No internet-based service can guarantee absolute security. Users should also protect their account credentials and notify us promptly of suspected unauthorised access.
Further information is available on our Security & Data Protection page.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, meeting legal obligations, resolving disputes and maintaining security.
Different types of information may have different retention periods.
When information is no longer required, we take appropriate steps to delete, anonymise or otherwise securely manage it.
Account deletion requests may be subject to legal retention requirements and reasonable technical backup cycles.
[BEFORE PUBLISHING: Confirm the actual retention periods, account deletion process and backup deletion arrangements with the development team.]
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
Request access to your personal information.
Ask us to correct inaccurate information.
Request deletion of personal information.
Restrict or object to certain processing.
Request portability of eligible personal information.
Withdraw consent where processing is based on consent.
Raise a complaint about how your information is handled.
To exercise your rights, contact us using the privacy email address listed above.
We may need to verify your identity before completing a request.
UK users may also raise concerns with the Information Commissioner’s Office at https://ico.org.uk.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential functionality, remember preferences, improve performance and, where enabled, understand how visitors use the website.
Where consent is legally required, we will request it before using non-essential cookies or similar technologies.
You can manage your preferences through the available cookie controls and your browser settings.
[BEFORE PUBLISHING: Check the actual cookies, analytics tools and consent controls used on the website. Add a separate Cookie Policy or detailed cookie information if required.]
12. Marketing Communications
If you choose to receive Keep Track news, product announcements or promotional communications, we may contact you using the information you provide.
You can unsubscribe from marketing emails using the unsubscribe link or by contacting us.
We may still send necessary service-related messages concerning your account, security or subscription.
13. Children’s Privacy
Keep Track is designed for adults managing business or personal finances and is not intended for children under 18.
We do not knowingly seek to create accounts for children.
If you believe a child has provided personal information to us inappropriately, please contact us.
14. Third-Party Websites and Services
Our website or app may contain links to third-party services, including app stores and payment providers.
Their privacy practices are governed by their own policies. We encourage users to review those policies before providing information.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, legal requirements or data practices.
The latest version will be published on our website with its updated date.
Where changes are significant, we will provide additional notice where required.
16. Contact Us
For questions, requests or concerns about this Privacy Policy or how your information is handled, please contact:
KeepTrack App Ltd
Email: support@keep-track.app
Registered office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF
Website: https://keep-track.app